Shipping & freight

Orders placed before 2:00 pm MST on a business day ship the same
day. Everything on this site is held in Phoenix, AZ, so transit time is the only variable.

Stocked lines

305every one on a rack

Departments

12narrow and deep

Same-day cut-off

2:00 pmMST, all year

Flat freight

$14.85free over $350

What it costs

• Flat parcel freight — $14.85 per order, anywhere in the contiguous United
  States, regardless of how many lines or how heavy the parcel is.
• Free over $350. Order value before tax; the discount is applied automatically
  at checkout.
• Pallet and LTL — anything over roughly 150 lb or a full pallet is quoted as
  LTL freight from Phoenix. Email sales@vitalitylogistics.store with the delivery ZIP and whether the receiving site has a
  dock or needs a lift-gate, and you will have a quote the same day.

Where we ship

We ship to the 50 United States. We do not currently ship internationally, and we do not ship to
freight forwarders acting on behalf of an overseas buyer.

Alaska and Hawaii are quoted individually — the flat rate and the free-freight threshold apply to
the contiguous 48 states only.

Transit times from Phoenix

Ground transit, business days, after the day of despatch:

• Arizona, Nevada, Southern California — 1 day
• New Mexico, Utah, Colorado, the rest of California — 2 days
• Texas, the Mountain West, the Pacific Northwest — 2 to 3 days
• Midwest and South — 3 to 4 days
• Northeast and Florida — 4 to 5 days

These are carrier estimates and are not guaranteed. Weather, carrier network delays and
public holidays all move them.

How orders are packed

Roll goods, coils and flat bundles ship as they are — a roll of stretch film does not need to go
inside a box, and putting it in one only adds dimensional weight to your invoice. Loose and boxed
goods are consolidated into as few cartons as we can manage. Where a load needs it we strap and
corner-protect it with our own product.

Tracking

Tracking numbers are emailed the afternoon the order despatches, to the address on the order.
If you have not had one by the end of the next business day, the order has not shipped — email
support@vitalitylogistics.store and we will tell you why rather than leaving you to guess.

Damage, shortage and refusal

Inspect the shipment before you sign for it where the carrier allows it. If a carton is visibly
damaged, note it on the delivery receipt — an unnoted damage claim is much harder to win.

Report damage or shortage to support@vitalitylogistics.store within 5 business days of delivery, with the
order number and photographs of the carton, the label and the contents. We file and pursue the
carrier claim; you get a replacement or a credit from us without waiting for the carrier to settle.

Backorders

We publish live stock counts and hide lines that are out of stock, so a backorder should be rare.
If we do run short between your order and the pick, we call or email before despatch and give you
the choice: ship what is there now and the rest when it lands, hold the whole order, or cancel the
line for a full refund. We do not decide that for you.