We answer email inside one business day, usually inside an hour during Arizona
business hours. If you are trying to work out which grade or size you need, tell us what you are
shipping and we will tell you what we would use.
How to reach us
- Customer service and order status — support@vitalitylogistics.store
- Quotes, pallet quantities and new accounts — sales@vitalitylogistics.store
- Hours — Mon–Fri 7:00am–5:00pm MST. Arizona does not observe daylight saving time, so we are on
MST all year: that is the same as Pacific time in summer and Mountain time in winter.
Where we are
- Vitality Logistics LLC
- 2390 E Camelback Rd, Suite 130, Phoenix, AZ 85016
- United States
This is our registered and mailing address. It is not a retail counter — we are not set up for
walk-in collection, and orders are despatched rather than picked up.
Before you write
Two things make an answer much faster:
- The part number. Every line carries one, in the form VL-BX0007. It is printed
on the product page, on your order confirmation and on the invoice. - What you are shipping. Weight, dimensions and whether it goes parcel or pallet.
Most “which one do I need” questions are answered by those three facts.
Order problems
If something arrived damaged, short or wrong, email support@vitalitylogistics.store with the order number and a photograph
of the carton as it arrived, including the label. We handle the carrier claim ourselves — we do not
hand it back to you to chase. Shortages and damage should be reported within 5 business days of
delivery so the claim window is still open.