Returns, refunds & cancellations

Unopened, resaleable full cases and bundles can be returned within
30 days of delivery. Request an RMA first — we issue them the same business day.

What can be returned

• Unopened full cases, bundles, coils and rolls, in original packaging, within 30
  days of delivery.
• Anything we got wrong — wrong item, wrong quantity, damaged in transit, or not
  matching its published specification. Returned at our cost, refunded or replaced in full.

What cannot be returned

• Opened or part-used cases, split bundles, and rolls that have been unwrapped or cut.
• Custom-printed or made-to-order items, which are produced against your order.
• Anything returned more than 30 days after delivery, unless it is a specification failure.

How to return something

1. Email support@vitalitylogistics.store with your order number, the part numbers and the
   quantities you want to return, and the reason.
2. We issue an RMA number, normally the same business day, with the return
   address.
3. Write the RMA number on the outside of the carton and ship it back. Returns without an RMA
   cannot be matched to an order and will be held.
4. We inspect on arrival and process the refund within 5 business days.

Restocking and return freight

• Our error — no restocking fee, and we pay the return freight.
• Change of mind — a 15% restocking fee applies, and the return
  freight is yours. The original outbound freight is not refunded.

How refunds are paid

Refunds go back to the original payment method used for the order. We cannot refund to a
different card, a different account or by any other route — this protects you and it is a condition
of our processing agreement. Card refunds are submitted within 5 business days of the return
clearing inspection; how quickly the money appears after that is set by your issuing bank, and is
typically 3 to 10 business days.

Cancelling an order

Email support@vitalitylogistics.store with the order number as soon as you can. If the order has not been picked we cancel
it and refund in full, same day. Once it has despatched it becomes a return under the terms above —
we will tell you honestly which side of that line your order is on.

If you think a charge is wrong

Contact us first at support@vitalitylogistics.store. We can almost always resolve a billing question faster
than a bank dispute can, and we would rather fix it directly. Our billing descriptor is described
on the payment & security page so you can recognise the charge
on your statement.