Payment & security

One-time charges only, against a specific order you placed. We do not run
subscriptions, we do not store card numbers, and we do not bill a saved card without a new order.

How you will appear to be billed

Charges from this site appear on your statement as VITALITY LOGISTICS. If a
charge on your statement does not look familiar, email support@vitalitylogistics.store with the
amount, the date and the last four digits of the card and we will identify it for you — that is
faster than a dispute and it does not cost you the use of the card.

One-time billing — no recurring charges

Every charge corresponds to a single order that you placed and confirmed. We do not operate
subscriptions, standing orders, auto-replenishment or membership fees. We do not store card
credentials on file for future transactions, so there is no mechanism by which a second charge
could occur without you placing a second order.

How card data is handled

• The whole site is served over TLS. Card details are transmitted on an encrypted
  connection.
• Card data is passed directly to our payment processor. Full card numbers are
  never written to this server, never stored in our database, and are not visible to our staff.
• We hold only what we need to identify a transaction: the card brand, the last four digits, the
  authorisation result and the order it belongs to.
• Our processing is handled by a PCI-DSS compliant provider. We do not store,
  process or transmit full cardholder data outside of that provider’s environment.

Fraud and verification checks

• AVS — the billing address you enter is checked against the address your card
  issuer holds.
• CVV — the three or four digit security code is verified on every card
  transaction and is never stored.
• 3-D Secure — where your issuer requests it, you may be asked to complete an
  additional verification step with your bank.
• Orders that fail these checks are held for manual review rather than silently declined, and we
  contact you.

What we accept

Once card processing is live: Visa, Mastercard, American Express and Discover, in US dollars. Approved
business accounts may also order against a purchase order on net terms — email sales@vitalitylogistics.store to open one.
We do not accept cash, cryptocurrency, wire transfer or third-party payment apps.

When you are charged

Your card is authorised when you place the order and captured when the order despatches, which is
normally the same business day. If an order cannot be fulfilled, the authorisation is released or
the capture refunded in full.

Taxes

Prices shown are exclusive of any applicable sales tax, which is calculated and displayed at
checkout before you confirm. Businesses holding a valid Arizona resale certificate can email it to
sales@vitalitylogistics.store to be set up as exempt.

Your rights

If something is wrong with a charge, contact us first at support@vitalitylogistics.store. Our
returns and refunds policy sets out how and when money goes back. We aim to
resolve any billing question within one business day.